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Help

This page will be updated regularly. If you don’t find the answer your looking for here or in any of the provided links, you are welcome to get in touch on our Contact page.

Where do you ship from?
Our manufacturer has multiple printing facilities around the world, and is expanding to new areas, but currently our products are made and shipped from facilites in USA (California and North Carolina), Europa (Latvia and Spain) and Mexico (Tijuana). In most cases your order is made and shipped from the facility closes to you. If an item is not available in this facility, the order might get redirected to another facility.
If a product is only fulfilled in a certain area, we will write this in the product description.

Where do you ship to?
It’s easier to tell you where to do not ship to. We sadly we do not ship everywhere because of legal restrictions or shipping carrier limitations.
For now, it isn’t possible to ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
We’re available to all other countries and ship internationally!

Where are you located?
Our office is located in Aalborg, Denmark (EU)

How do I pay on LegionShop.dk?
We use recognized payment options like Stribe and PayPal. These are among the world leading payment services today. If you want to know more about the security for these payment options, please read our security policy.

Can i get a design in another shirt/product, color or size?
Yes, you can, if you find a design on one of our products, but you would like the design on another item, size or color, you are more than welcome to contact us and in most cases we can make it happen.

Can I get a personal product made, with my own design?
Yes, you can either use our Personalized Products or you can have made your own personal product, please contact us.
“Personalized Products” indicates that this product can be personalized for our customers. We offer a wide range of products which can be customized by changing the text or image to make the product personal.
You can read more about “Personalized Products” and watch our “how to edit a product” video guides on the information site here.

Can I get a discount if I want to make a big purchase?
Yes, if you are a band, a company or a community/group of people sharing a common interest, we can help you out. Whether it’s a band t-shirt or a company hat, we can offer you a bulk discount, depending on the size of the order.
The benefit you get from ordering bulk from LegionShop.dk is that you not only get a discount, but you can also mix and match the order as you see fit.
Please read our article “Bulk Discount”.

Do you have a physical store I can visit?
No, at the moment we do not have a physical store. But that just means we are open night and day at our online store.

Can I return an item or get a refund?
Please read Returns & Exchanges.

There is a mistake with my order or product, what should I do?
Please read Returns & Exchanges.

Will I get a customs fee if I make a purchase?
Because of multiple printing facilities you’ll have less risk of custom taxes, that said, we cannot guarantee that an additional customs and tax fee can occur on some orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Most of our products are fulfilled in both USA and Europe, in most cases, your product will be fulfilled in the region you are located in. If a product is only fulfilled in a certain area, we will write this in the product description.

I’ve gotten a wrong item, what should I do?
We’re so sorry if there is a problem with the product you recived, if you recieived the wrong product or the ordered arrived damaged. To help us resolve this for you quickly, please email us at support@legionshop.dk within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

How do I know what size I use?
All our products include a size guide, please be sure to follow the instructions and make sure that the size you buy fits the measurements in the guide.

When will I get my package?
Please read Shipping.

Can I buy a gift card?
Yes you can buy a gift card, please find the “Gift Card” menu in “Shop”.

How do I get free shipping or an free item with my purchase?
On our frontpage you can always see how much you need to buy, to be eligible to get free shipping. Here you can also see how much you need to buy, to be eligible to get a free item. Click on the image on the frontpage to see which free item you can get this month.

What does shipping cost?
The shipping price varies depending on which and how many products you buy. You can see the amount in your shopping cart.

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