When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 5-8 business days
- Canada: 8-12 business days
- Mexico: 10-15 business days
- Europe: 8-12 business days
- Everywhere else: 8-16 business days
Around holidays, black friday etc. you should expect a longer shipping time.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on some orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Most of our products are fulfilled in both USA and Europe, in most cases, your product will be fulfilled in the region you are located in. If an product is only fulfilled in a certain area, we will write this in the product description.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order (within a reasonable timeframe), but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
We work with a reliable, high-quality print-on-demand manufacturer. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if there is a problem with the product you recived, if you recieived the wrong product or the ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Because we are a Print On Demand buisness, every item is made specificly per your request, we don’t offer returns and exchanges, but if you receive the wrong the product, if the product itself is faulty or if there has been made a mistake in the printing process by our manufacturer, please let us know by contacting us at firstname.lastname@example.org.
If the above does not imply, we sometimes make an exception and accept returns and offer exchanges. In these cases, we would like the product returned to us or our manufacturer, the customer pays the return freight. The product must be in the same condition and package as when the customer received the package. In order to be considered for a refund or exchange, no more than 14 days have elapsed from the time the customer received the package. The refunded amount will be the price of the product at the sales moment, this will not include the original shipping fee.
You can contact us at email@example.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
As this is a Print On Demand buisness every item is made specificly per your request, so we expect you have checked our size charted before ordering and have considered the color of your item before putting in your order.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Personalized Products/Custom-made products
Each item bought, personalized or not, on LegionShop.dk is made specifically for you, the customer. Therefor we can’t stress this enough, please make sure to choose the right size (use our size guides) and color for your product, and in the case of personalized products remember to spell check every name/ word.
Can I exchange, return or get a refund for a custom-made product?
Special orders for custom-made products or when making a customization to a personalized product, the product is not eligible for refund, compensation or replacement, the exception to this rule, is if the product itself is faulty or if there has been made a mistake in the printing process by our manufacturer.